Cancellation Policy

SECURITYDIGS LTD – Booking Cancellation Policy

*The provisions of this cancellation policy shall be read in accordance with the contents of our Booking Terms and Conditions of Service located at [xxxx].

Members

1. Cancellation
   • Members are able to cancel their booking before midday 24 hours prior to their scheduled arrival date via the Platform by selecting [xxxx] which will automatically notify both the Supplier and us of their cancellation.
   • If Members have already checked in they can shorten their booking by cancelling one or more future nights of their entire booking by notifying the Supplier through the Platform at [xxxx] before midday 24 hours prior to the first day that they wish to cancel.
   • We shall within 10 days of receiving the cancellation notification, refund Members the booking fee which they have paid for any night(s) cancelled, excluding any applicable booking/transaction fees.
2. Amendment
   • All amendments to their booking(s) by Members must be made before midday 24 hours prior to their scheduled arrival date via the Platform and are subject to accommodation availability at the time of amendment.
   • Before midday 24 hours prior to their scheduled arrival date Members can through the Platform amend their scheduled arrival date and/or accommodation type with the Supplier, provided that the amended date and/or accommodation type is available at the same rate as the original booking date and/or accommodation type.
   • All amendments by Members must be made to the entirety of their original booking through the Platform and cannot be made to any part only of the original booking only.
   • We shall within 10 days of receiving the relevant amendment notification, refund (where applicable) Members the booking fee they have paid for any night(s) cancelled, excluding any applicable booking/transaction fees.
3. No Shows
   • If a Member does not arrive at the accommodation on the scheduled date of arrival or fail to cancel (clause 1) and/or amend (clause 2) their booking through the Platform, they shall be deemed to be a ‘no show’ and their booking will automatically be cancelled. This ‘no show’ cancellation will at all times be subject to the criteria set out within our Booking Extenuating Circumstances policy located at [xxxxxxx].
   • Subject to clause 3.1, a Member shall be charged 100% of the cost of the cancelled booking in the event of their ‘no show’ and shall not be entitled to any refund on the basis of clause 4. Members are informed that 50% of any ‘no show’ cancelled booking amount shall be retained by us and the remaining 50% sent to the Supplier within 30 days of us receiving the automatic cancellation notice through the Platform.
4. Refund Process
   • Where a refund is payable in accordance with this cancellation policy we will only make such refund in full and to the payment card/PayPal account used to make the booking.
   • If a Member cancels their booking before check in accordance with the terms of this cancellation policy we will normally credit refunds within 10 days of cancellation. If a Member shortens their booking during their stay in accordance with these terms we will normally credit refunds within 10 days of the last day of the original booking.
   • Members are treated as individual consumers and their statutory rights are unaffected.

Supplier

5. Cancellation
   • If a Member fails to pay us the relevant booking fee amount prior to arriving at the Accommodation and/or breaches any of the terms of this cancellation policy and/or our Booking Terms and Conditions, the Supplier at our request may cancel any booking(s) of that Member with immediate effect on notice to them through the Platform. Should cancellation under this clause 5.1 occur the Member shall not be entitled to any refund (where applicable) on the basis of clause 4.
   • The Supplier may be may required to cancel any booking as a result of an event outside of their reasonable control as contained within our Booking Extenuating Circumstances policy. Should cancellation under this clause 5.2 occur the Member shall be entitled to a full refund pursuant to the terms of clause 4.2 at our sole discretion based upon the contents of their extenuating circumstances claim.
6. Member Protection Promise
   • Because cancellations disrupt Members plans and impact upon the confidence of our service, we promise to implement the following where Supplier cancellation fails to meet any extenuating circumstance criteria:
     • Member Review –If a Supplier cancels on the day of check-in or later, Members can leave a public review on our Platform.
     • Unavailable/Blocked Calendar –The Supplier’s calendar will stay blocked and they will not be able to accept another booking for any dates of the cancelled booking.
     • Account Suspension –If a Supplier cancels 3 or more bookings for any reason within a calendar year, we may terminate their Membership.
   • For the avoidance of doubt unless any of the criteria set out in our Booking Extenuating Circumstances policy apply to the booking, there will be no exceptions to this cancellation policy.