Extenuating Circumstances

SECURITYDIGS LTD – Booking Extenuating Circumstances Policy

*The provisions of this extenuating circumstances policy shall be read in accordance with the contents of our Booking Terms and Conditions located at [xxxx].

1. General

• We encourage Suppliers and Members to take responsibility for the management of their bookings. If a Supplier or Member needs to cancel a booking, it is their respective responsibility to cancel any booking accepted or made in accordance with our Booking Cancellation Policy located [xxxx] through the Platform as soon as possible.

• At times, certain circumstances outside of a Supplier’s or Member’s control can impact upon their ability to meet the terms of their booking.

• If we determine that a reason for cancellation falls within the below extenuating circumstances criteria, we may override our Booking Cancellation Policy and make refund decisions.

2. Criteria

• A Supplier or Member shall not be in breach of the terms of our Booking Cancellation Policy in relation to any adverse event, act, omission or accident which happens which is beyond their respective reasonable control including but not limited to:
  

• Flood;

• Earthquake;

• Extreme adverse weather conditions;

• Natural disasters;

• Acts of God;

• Acts of terrorism;

• Partial or full cancellation or delay of major public event;

• Interruption or fire (except by way of Member or Supplier default) or failure of (except by way of Member or Supplier default) electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures;

• Unexpected death or serious illness of a Supplier, Member or their immediate family member;

• Serious injury which directly restricts a Member’s ability to travel or a Supplier’s ability to provide the accommodation;

• Urgent travel restrictions or severe security advisories issued after the time of booking by an appropriate national or international authority (such as a government office or department);

• Endemic disease declared by a credible national or international authority (such as the National Health Service or the World Health Organization);

• Severe property damage or unforeseen maintenance issues which directly impacts upon the ability of the Supplier to provide the accommodation safely;

• Government-mandated obligations issued after the time of booking (e.g: jury duty).

3. How to make a Claim?
   

• We will only consider claims after a booking has been cancelled. Once the booking has been has been cancelled through the Platform, if a Member feels that their reason for cancellation is covered by the above extenuating circumstances criteria, they should email cancellation@securitydigs.co.uk setting out in as much detail their claim for consideration by us.
  

• We generally require claims to be submitted no later than 14 days from the original check-in date and we may require valid supporting documentation in relation the claim.

• Please note that we have the right to accept or reject any claim(s) made, in our sole discretion and shall be the final arbiter in respect of all claims submitted by Members.